ORDER EARLY FOR CHRISTMAS GIFT
FALL FOR TWO. CODE: FALL26
$15 OFF FOR ORDER 2 ITEMS+
CHRISTMAS GIFT FOR FANS
Frequently Asked Questions
Everything about ordering, shipping, personalization and caring for your Wexanime products.
Orders & Production
How long does it take to make my order?
Every item is printed to order. Production takes 3–5 business days (longer during peak holiday seasons), then your order ships and we email your tracking number. Business days are Monday–Friday, Eastern Time, excluding US postal holidays.
How do I place an order?
Choose your design, select size or options, add a custom name if available, then click Add to Cart and check out.
Can I change or cancel my order?
Contact us within 12 hours of ordering and we'll do our best. Once production starts, orders can't be changed or canceled.
Shipping
How long does delivery take?
Total delivery time = production + shipping. All times are estimates in business days.
| Destination | Production | Shipping | Total |
|---|---|---|---|
| US – Standard | 3–5 | 10–14 | 13–19 |
| US – Express | 3–5 | 5–7 | 8–12 |
| Canada, Europe, Australia, New Zealand | 3–5 | 8–12 | 11–17 |
| Other locations | 3–5 | 2–4 weeks | — |
How much does shipping cost?
US Standard is $8.95 and free on orders over $100. US Express is $15, plus $6.95 per additional item. Canada is $10.95. International is $12.95.
Where do you ship?
We ship worldwide, including the US, Canada, Europe, Australia and New Zealand.
My tracking number isn't working.
Tracking can take 1–2 days to appear in the carrier's system. If it still doesn't update after a few days, contact us and we'll check it for you.
My order is late. What should I do?
If your order hasn't arrived within its delivery window, counted from your order date (19 business days for US Standard, 12 for US Express, 17 for Canada, Europe, Australia and New Zealand, about 5 weeks for other locations), email [email protected] and we'll help.
Returns, Exchanges & Warranty
What if my item arrives damaged or wrong?
Email [email protected] with a photo of the issue and your order number. We'll replace it or make it right.
Can I exchange for a different size?
Yes. Sized items like clogs and apparel come with a free size exchange — no return shipping needed.
What does the 365-Day Print Warranty cover?
If the print fades, peels or cracks within 365 days of normal use, contact us and we'll replace it.
Personalization
How do I add my name?
Type your name or text in the Custom Name field before adding to cart. Double-check spelling — we print exactly what you enter.
Can I personalize any product?
Only products showing a Custom Name option can be personalized.
Can I return a personalized item?
Personalized items are made just for you, so they can't be returned unless they arrive defective, damaged or printed incorrectly.
Product Care
How do I choose my clogs size?
Check the size chart on the product page. If you're between sizes, choose the larger size. Sized items include a free size exchange.
How do I care for my tumbler?
Hand wash only to protect the print. Do not use abrasive cleaners, the dishwasher or the microwave. Insulation keeps drinks hot or cold for 3–4 hours.
What comes in a bedding set?
One duvet cover and two pillowcases in soft brushed polyester. Covers only — inserts are not included.
Why does my shaped rug have creases?
Rugs ship folded, so some creases are normal. They disappear after 1–2 weeks of use.
Payment & Security
What payment methods do you accept?
Visa, Mastercard, American Express, Discover and Google Pay.
Is my payment information secure?
Yes. Payments are encrypted with SSL and processed securely. We don't store your card details.
Still have a question?
Feel free to contact us for more information.