Cancellation & Exchange
Exchanges (if applicable)
We only replace items if they are defective or damaged or our faults in production and shipping. If you need to exchange it for the same item, send us an email at support@wexanime.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
Cancellation
If you change your mind about your purchase, please send us an email to support@wexanime.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be canceled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled.
Contact us:
support@wexanime.com
Contact
Mailing Address:
9169 W State St #2188, Garden City, ID 83714, US
Head Office:
45 Tran Nhat Duat, Tan Dinh Ward, District 1, HCMC 700000, Vietnam
Email: support@wexanime.com
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